Frequent Ask Questions
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates.
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, dye to the unavailability of WiFi access point in stock. We are kindly requestion all our Kasefika customers to provide a WiFi access point and our team will do the configuration and installation. WiFi access point will be provided by the TTC once we received the new order.
You can buy a Kasefika terminal set at the TTC cashier in Funafuti during working hours provided that your application form has been approved.
For outer islands, you can contat the station technician during working hours.
All application forms can be donwload from this website under "Application Form".
You can install your Kasefika terminal on Funafuti or on the outer islands once it is fully paid.
Furthermore, the terminal location depends on the result of a survey done by the TTC Staff. It is recommended that all 1.2m antenna to be mounted on a post with a proper cement base on the ground. Mounting the antenna on roof top is not an option.
TTC team will assemble and install the antenna, mount the transceiver BUC, install the sat modem and run the coax cable into the premises.
1 x 1.2m antenna
1 x Newtec MDM 2510 Modem
1 x Transceiver BUC
10m Coax cables with F-Connectors.
Please contact TTC Station Technician if you are in the outer island. Customers in Funafuti can contact our technician at 444 and also to the TTC Hub at 555, or sent an email to noc@tuvalutelecom.tv
Maximum Information Rate is the maximum that your bandwidth can increase or burst when bandwidth are available.
MIR (FWD) Kacific to TTC
The maximum amunt of bandwidth a user can download when there is available bandwidth
The maximum upload speed by a user when there is available bandwidth.
Committed Information Rate is a method that ensures that a user downloading and uploading speed of data is guaranteed even when the link banwidth is fully utilised.
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates.
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, dye to the unavailability of WiFi access point in stock. We are kindly requestion all our Kasefika customers to provide a WiFi access point and our team will do the configuration and installation. WiFi access point will be provided by the TTC once we received the new order.
You can buy a Kasefika terminal set at the TTC cashier in Funafuti during working hours provided that your application form has been approved.
For outer islands, you can contat the station technician during working hours.
All application forms can be donwload from this website under "Application Form".
You can install your Kasefika terminal on Funafuti or on the outer islands once it is fully paid.
Furthermore, the terminal location depends on the result of a survey done by the TTC Staff. It is recommended that all 1.2m antenna to be mounted on a post with a proper cement base on the ground. Mounting the antenna on roof top is not an option.
TTC team will assemble and install the antenna, mount the transceiver BUC, install the sat modem and run the coax cable into the premises.
1 x 1.2m antenna
1 x Newtec MDM 2510 Modem
1 x Transceiver BUC
10m Coax cables with F-Connectors.
Please contact TTC Station Technician if you are in the outer island. Customers in Funafuti can contact our technician at 444 and also to the TTC Hub at 555, or sent an email to noc@tuvalutelecom.tv
Maximum Information Rate is the maximum that your bandwidth can increase or burst when bandwidth are available.
MIR (FWD) Kacific to TTC
The maximum amunt of bandwidth a user can download when there is available bandwidth
The maximum upload speed by a user when there is available bandwidth.
Committed Information Rate is a method that ensures that a user downloading and uploading speed of data is guaranteed even when the link banwidth is fully utilised.
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates.
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, dye to the unavailability of WiFi access point in stock. We are kindly requestion all our Kasefika customers to provide a WiFi access point and our team will do the configuration and installation. WiFi access point will be provided by the TTC once we received the new order.
You can buy a Kasefika terminal set at the TTC cashier in Funafuti during working hours provided that your application form has been approved.
For outer islands, you can contat the station technician during working hours.
All application forms can be donwload from this website under "Application Form".
You can install your Kasefika terminal on Funafuti or on the outer islands once it is fully paid.
Furthermore, the terminal location depends on the result of a survey done by the TTC Staff. It is recommended that all 1.2m antenna to be mounted on a post with a proper cement base on the ground. Mounting the antenna on roof top is not an option.
TTC team will assemble and install the antenna, mount the transceiver BUC, install the sat modem and run the coax cable into the premises.
1 x 1.2m antenna
1 x Newtec MDM 2510 Modem
1 x Transceiver BUC
10m Coax cables with F-Connectors.
Please contact TTC Station Technician if you are in the outer island. Customers in Funafuti can contact our technician at 444 and also to the TTC Hub at 555, or sent an email to noc@tuvalutelecom.tv
Maximum Information Rate is the maximum that your bandwidth can increase or burst when bandwidth are available.
MIR (FWD) Kacific to TTC
The maximum amunt of bandwidth a user can download when there is available bandwidth
The maximum upload speed by a user when there is available bandwidth.
Committed Information Rate is a method that ensures that a user downloading and uploading speed of data is guaranteed even when the link banwidth is fully utilised.
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates.
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, dye to the unavailability of WiFi access point in stock. We are kindly requestion all our Kasefika customers to provide a WiFi access point and our team will do the configuration and installation. WiFi access point will be provided by the TTC once we received the new order.
You can buy a Kacific terminal at the TTC cashier in Funafuti during working hours. For outer islands you can contact the station technician during working hours.
You can install your terminal on Funafuti or outer islands subject to TTC terms and conditions.
TTC team will do the installation
1.2m antenna, 1 Newtec MDM 2510 Modem, 1 Transceiver BUC, 10m Coax cables and N-Connectors
No. Once you renew your plan, your data cap will automatically default to your new plan.
You can buy it at the TTC cashier on Funafuti or TTC outer islands office.
You can only use voucher cards in the outer islands except Funafuti.
Please contact TTC Station Technician if you are in the outer islands. Customers in Funafuti can contact Lines Technichian at 444, TTC Hub at 555 or noc@tuvalutelecom.tv.
No warranty at this time.
You can buy a Kasefika terminal set at the TTC cashier in Funafuti during working hours provided that your application form has been approved. For outer islands, you can contact the station technician during working hours. All application forms can be downloaded from this website under "Form".
You can install your Kasefika terminal on Funafuti or on the outer islands once it is fully paid. Furthermore, the terminal location depends on the result of a survey done by TTC staff. It is recommended that all 1.2m antennaes to be mounted on a post with a proper cement base on the ground. Mounting the antenna on roof top is not an option.
TTC team will assemble and install the antenna, mount the transceiver BUC, install the sat modem and run the coax cable into the premises.
1 x 1.2m antenna
1 x Newtec MDM 2510 Modem
1 x Transceiver BUC
10m Coax cables with F-Connectors.
You can purchase those at the TTC cashier on Funafuti or at the TTC outer islands office.
You can only use all Surf voucher cards in our Community WIFI setup on the outer islands except for Funafuti and Niulakita.
Please contact TTC Station Technician if you are in the outer islands. Customers in Funafuti can contact our technician at 444 and also to the TTC Hub at 555, or sent an email to noc@tuvalutelecom.tv.
Maximum Information Rate is the maximum that your bandwidth can increase or burst when bandwidth are available.
MIR (FWD) Kacific to TTC
The maximum amount of bandwidth a user can download when there is available bandwidth.
MIR (RTN) TTC to Kacific
The maximum upload speed by a user when there is available bandwidth.
Committed Information Rate is a method that ensures that a user downloading and uploading speed of data is guaranteed even when the link bandwidth is fully utilised.
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, due to the unavailability of WIFI access point in stock. We are kindly requesting all our Kasefika customers to provide a WIFI access point and our team will do the configuration and installation. WIFI access point will be provided by TTC once we received the new order.
You can buy a Kasefika terminal set at the TTC cashier in Funafuti during working hours provided that your application form has been approved. For outer islands, you can contact the station technician during working hours. All application forms can be downloaded from this website under "Form".
You can install your Kasefika terminal on Funafuti or on the outer islands once it is fully paid. Furthermore, the terminal location depends on the result of a survey done by TTC staff. It is recommended that all 1.2m antennaes to be mounted on a post with a proper cement base on the ground. Mounting the antenna on roof top is not an option.
TTC team will assemble and install the antenna, mount the transceiver BUC, install the sat modem and run the coax cable into the premises.
1 x 1.2m antenna
1 x Newtec MDM 2510 Modem
1 x Transceiver BUC
10m Coax cables with F-Connectors.
You can purchase those at the TTC cashier on Funafuti or at the TTC outer islands office.
You can only use all Surf voucher cards in our Community WIFI setup on the outer islands except for Funafuti and Niulakita.
Please contact TTC Station Technician if you are in the outer islands. Customers in Funafuti can contact our technician at 444 and also to the TTC Hub at 555, or sent an email to noc@tuvalutelecom.tv.
Maximum Information Rate is the maximum that your bandwidth can increase or burst when bandwidth are available.
MIR (FWD) Kacific to TTC
The maximum amount of bandwidth a user can download when there is available bandwidth.
MIR (RTN) TTC to Kacific
The maximum upload speed by a user when there is available bandwidth.
Committed Information Rate is a method that ensures that a user downloading and uploading speed of data is guaranteed even when the link bandwidth is fully utilised.
1. The current Kasefika rates are already 50% cheaper than the 3G & 4G, ADSL rates
2. Unlimited plans are generally differentiated by their speed where the speed is directly proportional to the price.
3. Limited plans have different data allowances allocation but with the same speed (MIR). Pricing is directly proportional to the data allowances.
No, due to the unavailability of WIFI access point in stock. We are kindly requesting all our Kasefika customers to provide a WIFI access point and our team will do the configuration and installation. WIFI access point will be provided by TTC once we received the new order.
You can only connect to the internet if you are connected to one of the TTC Wifi Hotspot. Wifi Hotspot locations on Funafuti and on the outer islands can be found in this link
https://www.tuvalutelecom.tv/wifi-hotspot-map
Please check that you have a strong Wi-Fi signal on your device and make sure you are closer and have a clear line of sight to a TTC Hotspot Wi-Fi antennae. Contact our technical support team by phone 555 or email noc@tuvalutelecom.tv if you are still facing further issues.
For customers on Funafuti, you can buy Wi-Fi cards at the TTC cashier from Monday-Friday (9am to 3pm). For outer islands, you can purchase WIFI cards at our TTC station office.
You can only connect to the internet if you are connected to one of the TTC Wifi Hotspot. Wifi Hotspot locations on Funafuti and on the outer islands can be found in this link
https://www.tuvalutelecom.tv/wifi-hotspot-map
Please check that you have a strong Wi-Fi signal on your device and make sure you are closer and have a clear line of sight to a TTC Hotspot Wi-Fi antennae. Contact our technical support team by phone 555 or email noc@tuvalutelecom.tv if you are still facing further issues.
For customers on Funafuti, you can buy Wi-Fi cards at the TTC cashier from Monday-Friday (9am to 3pm). For outer islands, you can purchase WIFI cards at our TTC station office.
You can only connect to the internet if you are connected to one of the TTC Wifi Hotspot. Wifi Hotspot locations on Funafuti and outer islands can be found in this link
https://www.tuvalutelecom.tv/wifi-hotspot-map
Please check that your Wifi signal on your device is full bar, you are closer and have a clear line of sight to a Hotspot Wifi antennae. Contact Technical support by phone 555 or email noc@tuvalutelecom.tv if you still having problems.
For customers on Funafuti, you can buy Wifi cards at the TTC cashier from Mondays-Fridays (8am-3pm). For outer islands you can contact the TTC station technician.
Currently calls to outer islands cannot be made due to hardware failures.
Please check that there is a dial tone. If there is a dial tone call 20005 to verify if you have credits in your account. If you have no dial tone call line technician number 444 or TTC Hub at 555.
Please contact TTC cashier on Funafuti at 20013 or lines technician at 444.
Due to an issue related to the TTC satellite hub, all calls to, from and within the islands are being affected for further notice. TTC apologize for this inconvinience caused.
Please check that your landline has a dial tone. If you could hear a dial tone, then call 20005 to verify if you have credits in your account. Also, If you have no dial tone, contact the line technician by phone number 444 or TTC Hub at 555.
Please contact TTC cashier on Funafuti at 20013 or lines technician at 444.
Due to an issue related to the TTC satellite hub, all calls to, from and within the islands are being affected for further notice. TTC apologize for this inconvinience caused.
Please check that your landline has a dial tone. If you could hear a dial tone, then call 20005 to verify if you have credits in your account. Also, If you have no dial tone, contact the line technician by phone number 444 or TTC Hub at 555.
Please contact TTC cashier on Funafuti at 20013 or lines technician at 444.
You need to fill in an ADSL application form and get it approved before you can get a connection. You can collect an ADSL application Form at the TTC cashier.
You need to buy an ADSL modem router and ethernet cables.
You need to fill in a ADSL application form and get it approved before you can get a connection.
You need to buy a ADSL modem router and ethernet cables.
You need to fill in an ADSL application form and get it approved before you can get a connection. You can collect an ADSL application Form at the TTC cashier.
You need to buy an ADSL modem router and ethernet cables.
You can access your account by using this link https://selfcare.tuvalutelecom.tv or by downloading the TTC app on the Google Play website
You need to buy an ewallet plan in order to make an international call.
Your mobile phone should support one of these frequencies. 700 Mhz, 900 Mhz - Band 8, 1800 Mhz - Band 3, 850 Mhz - Band 5.
We do not unlock mobile phones as a service. Please consult with businesses that implement such a service in Funafuti.
There is coverage on Funafuti Island except for blindspots at the Fetuvalu area. In the northern end of the island, you can only use your data without voice. Voice can only work if you near to the main settlement.
Our CSR staff at the TTC main office will configure your modem. You can also reach them by phone number 20005.
You can access your account by using this link https://selfcare.tuvalutelecom.tv or by downloading the TTC app on the Google Play website
You need to buy an ewallet plan in order to make an international call.
Your mobile phone should support one of these frequencies. 700 Mhz, 900 Mhz - Band 8, 1800 Mhz - Band 3, 850 Mhz - Band 5.
We do not unlock mobile phones as a service. Please consult with businesses that implement such a service in Funafuti.
There is coverage on Funafuti Island except for blindspots at the Fetuvalu area. In the northern end of the island, you can only use your data without voice. Voice can only work if you near to the main settlement.
Our CSR staff at the TTC main office will configure your modem. You can also reach them by phone number 20005.
You can access your account by using this link https://selfcare.tuvalutelecom.tv
or by downloading the TTC app in the Google Play website
You need to buy an ewallet plan in order to make an international call.
Your mobile phone should support one of these frequencies.
700 Mhz, 900 Mhz - Band 8, 1800 Mhz - Band 3, 850 Mhz - Band 5
We do not unlock mobile phones as a service. Please consult with businesses that implement such service on Funafuti.
There is coverage on Funafuti Island except blindspots at the Fetuvalu area. In the nothern end of the island, you can only use your data without voice. Voice can only work if you are located closer to the main settlement.
Our CSR staff at the TTC main office will configure your modem. You can also reach them by phone number 20005.
You can access your account by using this link https://selfcare.tuvalutelecom.tv or by downloading the TTC app on the Google Play website or App Store.
You need to buy an ewallet plan in order to make an international call.
Your mobile phone should support one of these frequencies. 700 Mhz, 900 Mhz - Band 8, 1800 Mhz - Band 3, 850 Mhz - Band 5.
We do not unlock mobile phones as a service. Please consult with businesses that implement such a service in Funafuti.
There is coverage on Funafuti Island except for blindspots at the Fetuvalu area. In the northern end of the island, you can only use your data without voice. Voice can only work if you near to the main settlement.
Our CSR staff at the TTC main office will configure your modem. You can also reach them by phone number 20005.
TTC 4G Network uses 850 MHz frequency and 1800 MHz frequency.
TTC 3G Network uses 900 MHz
4G support sms, voice and data. For mobile device does not support Volte (voice).
When receiving and making voice calls you will be seamlessly switched to our 3G Network layers and you can continue to use your phone normally for voice calls.