To determine whether or not a PABX system is suitable, you should consider the following pros and cons:

 

Advantages of PABX systems

• Negates the need to have direct lines for each individual terminal, keeping line rental overheads low

• Automatically routes incoming calls to specific extensions

• Interconnected on-premises terminals can call each other free of charge, encouraging good communication and efficient business operations

• Calls can be logged automatically, aiding understanding of where time and/or money can be saved within an organization.

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Disadvantages of PABX systems

• Can be an expensive (but worthwhile) business investment

• The services of an external technician may be required to keep a PABX system operating smoothly